Please note: to use this service, you must have a Video Conference appointment and need to have received the Appointment Details and/or a Reminder Email.  A Video Conference appointment will have the Join Video Call button as shown in the first image below.

Device Prerequisite:

  • Computer/tablet/smartphone with a camera and microphone.
  • Good Wifi/wired Internet connection.
  • Headset is preferred for better clarity.
  • Modern internet browser such as Chrome, Safari, Firefox, or MS Edge (Chromium).  Please update your browser to the latest version.
  • Check device compatibility here: (if your device fails this test, please review the above conditions and contact

  1.   Open your Appointment Reminder Email, and click on Join Video Call.
  2. Your device may ask permission to access your Camera and Microphone.  Please Allow access.
  3. A video window will appear as shown below.  Please click on the Join Video Call button, and kindly wait for your healthcare practitioner to arrive.
  4. Once your healthcare practitioner arrives, begin your conversation.