Pomelo Health

The Portal can only associate one email to one profile.  To resolve, create a family connection between the registered patient and the unregistered patient,...

As a patient, please contact your clinic, ask them to create a Caregiver account and allow the caregiver to manage the patient's Portal profile.

You were not added to your provider's workgroup.

It is likely the provider adjusted the template in the EMR and did not actually block the calendar. Did the provider block the schedule by using a no patie...

There is a Notifications tab in the patient's profile that will allow you to track notifications.

It is recommended that you create blocks of no patient appointments within the EMR's schedule for the days or times that the provider is not working.  D...

Please make sure that the schedule you are pasting the appointment to is also syncing in the Portal.  To learn how to set up a new schedule, please follow t...

We can create a Custom Patient Group...

Note:  Auto Template Publish does not work with alternating weeks, for now. Step 1: Week 1 start date set to Monday of last week > frequency: every 2...

When adding an email address into a Patient's Profile, you are getting the "Oops" error.  It is likely that the email is already in use by ano...