Your clinic will sometimes send you secure messages containing test results, health reminders, or specialist appointment reminders. If your clinic has enabled the ability to reply to their messages, you can access and reply to them in the Mailbox.

1. When you receive a new message you will receive:

  • An email notification

  • A notification beside your toolbar Mailbox icon, and the main Mail body of the Portal 

2.  Once you have opened up the Mailbox, you will see the new message. To view the message, simply click on it.


3. After opening the message, if there are any files attached, you can download them by clicking on the file. After which you may proceed to type your reply in the message box. 

4. Once you have written your reply, you are free to press Send Message