Pomelo Health

Client FAQ 18

• Husband and Wife share the same email
• husband and wife share the same email but one is a patient elsewhere
• I'm a staff. When I log in I can't access any provider schedules
• Provider closed their schedule in the EMR but patients can still e-book
• How Do I Track If A Patient Has Opened A Notification?

View all 18

Getting Started 0

Provider Dashboard Introduction 2

• Top of the Dashboard
• Bottom of the Dashboard

Provider Account 3

• Manage Your(Provider) Account Options
• How to Create/Manage Provider Account
• How to Deactivate a Provider

Patient/Caregiver Accounts 11

• How to Add a Caregiver Account
• How to Connect Patient Accounts
• How to Add a new Patient (non-EMR)
• How to Add a New Patient (EMR)
• How to Override a Patient's Permission

View all 11

E-booking 17

• Schedules
• How to Handle E-Booking Requests
• How to Handle E-Booking Cancellations
• Manually Import Appointments
• How to Create E-booking Availability using Template

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Secure Messaging 2

• How to Respond to Secure Messages
• How to Send a Message from the Portal

Group Communications 2

• How to Send Group Communications
• How to Track and Manage Sent Group Communications

Statistics and Reports 0

Portal Migration 1

• Portal Migration Info & FAQ

Sample Broadcasts 1

• Family Connections

Med Access Chrome Extension 1

• How to Install and Use the Chrome Extension for Med Access

Other 1

• How to disable reminders for specific appointment(s)

Video Conferencing 4

• How to Use Video Conferencing - Provider
• How to Set Up Video Conferencing
• How to Troubleshoot Video Conferencing Connection Issues
• Video Conferencing Technical Requirements

Reminders 1

• How Reminders Work in the Portal

E-Forms 3

• Creating E-Forms - General Settings
• Creating E-Forms - Form Triggers
• Creating E-Forms - Form Editor

Dashboard Introduction 4

• Top of the Dashboard
• Bottom of the Dashboard
• Mailbox
• Appointment Icon

Appointments 4

• How to Book Appointments
• How to Cancel Appointment
• How to Turn On Video Conferencing - Patient
• Mobile Check-In for your Appointment

Portal Communications 2

• How to Compose Messages (and send files/photos with your message)
• How to Reply to Clinic Messages

Manage Your Profile 3

• Update Your Information
• Enable/Disable Dual Authentication
• Connection to Family and Dependents

Registration/Password Reset 1

• How To Register Your Account When Invited

Custom Settings 1

• Custom Variables and Settings

HM Product 1

• Health Myself product documents