Client FAQ
One of the following scenarios exist: The EMR schedule the patient is trying to book in is closed. ie. It is a Closed Day or the availability is outs...
Tue, 6 Nov, 2018 at 11:12 AM
There are 3 messaging control levels: The Workgroup controls messaging to the main reception workgroup ie. Clinic Reception. The Provider Messaging c...
Wed, 14 Nov, 2018 at 11:23 AM
To prevent emails (ie. notifications and reminders) from going to spam, please create a contact in your address book called Health Myself and add these e...
Thu, 11 Apr, 2019 at 12:33 PM
Question: Can a Portal unregistered patient use video conference? Answer: Yes, if you book the video conference appointment type in the EMR, it wil...
Wed, 25 Mar, 2020 at 8:56 PM
This article outlines the main differences between the Telus EMR Virtual Visit and Health Myself's Video Consult features. Even though the two produ...
Tue, 23 Jun, 2020 at 4:24 PM
Occasionally the toolbar can sometimes run into issues with syncing the patients' registration status. When this happens the status may display "ne...
Mon, 6 Jul, 2020 at 2:49 PM
Please make sure that browser Cookies are enabled to use the Portal's services. Instructions can be found here: https://www.whatismybrowser.com/gui...
Wed, 22 Jul, 2020 at 4:01 PM
Hi, Thank you for contacting Pomelo Support. Please note that Pomelo Support Staff does not handle e-booking availability or appointment cancellatio...
Fri, 23 Apr, 2021 at 12:24 PM