When adding an email address into a Patient's Profile, you are getting the "Oops" error. It is likely that the email is already in use by another patient. At the Search Icon, type in the email address to see who it as been assigned to, open up the profile and remove it from that patient in order to re-assign it to the intended user.
If the Search for the email address does not yield a patient profile, then please navigate lower on the Portal dashboard to Support section, and click on Contact Support. You may also follow the link below.
https://portal.healthmyself.net/support
Note: In your support request, please indicate what email address is in question and what Patient ID you are referring to.