This article outlines when the Patient Portal will send out appointment notifications and reminders.
Let's explore a few scenarios of how our system works currently. For these scenarios, let's assume there is a 48 hour appointment reminder set.
Scenario 1 - Patient books follow-up appointment with receptionist for 1 week from now
- Receives appointment notification by email within ~5-10 minutes
- Receives appointment reminder 48 hours (or whatever this is set at) before appointment
Scenario 2 - Patient books appointment with reception for day after tomorrow
- Patient receives appointment reminder within ~30 minutes (if an appointment is booked for an appointment that has already missed it's usual reminder window, the portal sends out the reminder right away)
Scenario 3 - Patient books appointment for just less than 72 hours from now
- Patient will receive an appointment reminder the next day