Pomelo Health

Provider Dashboard Introduction 2

• Top of the Dashboard
• Bottom of the Dashboard

Provider Account 3

• Manage Your(Provider) Account Options
• How to Create/Manage Provider Account
• How to Deactivate a Provider

Patient/Caregiver Accounts 11

• How to Add a Caregiver Account
• How to Connect Patient Accounts
• How to Add a new Patient (non-EMR)
• How to Add a New Patient (EMR)
• How to Override a Patient's Permission

View all 11

E-booking 17

• Schedules
• How to Handle E-Booking Requests
• How to Handle E-Booking Cancellations
• Manually Import Appointments
• How to Create E-booking Availability using Template

View all 17

Secure Messaging 2

• How to Respond to Secure Messages
• How to Send a Message from the Portal

Group Communications 2

• How to Send Group Communications
• How to Track and Manage Sent Group Communications

Portal Migration 1

• Portal Migration Info & FAQ

Sample Broadcasts 1

• Family Connections

Med Access Chrome Extension 1

• How to Install and Use the Chrome Extension for Med Access

Other 1

• How to disable reminders for specific appointment(s)

Video Conferencing 4

• How to Use Video Conferencing - Provider
• How to Set Up Video Conferencing
• How to Troubleshoot Video Conferencing Connection Issues
• Video Conferencing Technical Requirements

Reminders 1

• How Reminders Work in the Portal

E-Forms 3

• Creating E-Forms - General Settings
• Creating E-Forms - Form Triggers
• Creating E-Forms - Form Editor