Pomelo Health
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Knowledge base
General
Client FAQ
18
Husband and Wife share the same email
husband and wife share the same email but one is a patient elsewhere
I'm a staff. When I log in I can't access any provider schedules
Provider closed their schedule in the EMR but patients can still e-book
How Do I Track If A Patient Has Opened A Notification?
View all 18
Getting Started
0
Provider Support
Provider Dashboard Introduction
2
Top of the Dashboard
Bottom of the Dashboard
Provider Account
3
Manage Your(Provider) Account Options
How to Create/Manage Provider Account
How to Deactivate a Provider
Patient/Caregiver Accounts
11
How to Add a Caregiver Account
How to Connect Patient Accounts
How to Add a new Patient (non-EMR)
How to Add a New Patient (EMR)
How to Override a Patient's Permission
View all 11
E-booking
17
Schedules
How to Handle E-Booking Requests
How to Handle E-Booking Cancellations
Manually Import Appointments
How to Create E-booking Availability using Template
View all 17
Secure Messaging
2
How to Respond to Secure Messages
How to Send a Message from the Portal
Group Communications
2
How to Send Group Communications
How to Track and Manage Sent Group Communications
Statistics and Reports
0
Portal Migration
1
Portal Migration Info & FAQ
Sample Broadcasts
1
Family Connections
Med Access Chrome Extension
1
How to Install and Use the Chrome Extension for Med Access
Other
1
How to disable reminders for specific appointment(s)
Video Conferencing
4
How to Use Video Conferencing - Provider
How to Set Up Video Conferencing
How to Troubleshoot Video Conferencing Connection Issues
Video Conferencing Technical Requirements
Reminders
1
How Reminders Work in the Portal
E-Forms
3
Creating E-Forms - General Settings
Creating E-Forms - Form Triggers
Creating E-Forms - Form Editor
Patient Support
Dashboard Introduction
4
Top of the Dashboard
Bottom of the Dashboard
Mailbox
Appointment Icon
Appointments
4
How to Book Appointments
How to Cancel Appointment
How to Turn On Video Conferencing - Patient
Mobile Check-In for your Appointment
Portal Communications
2
How to Compose Messages (and send files/photos with your message)
How to Reply to Clinic Messages
Manage Your Profile
3
Update Your Information
Enable/Disable Dual Authentication
Connection to Family and Dependents
Registration/Password Reset
1
How To Register Your Account When Invited
Internal
Custom Settings
1
Custom Variables and Settings
HM Product
1
Health Myself product documents
Help Desk Software
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